Privacy Policy

Introduction

Dataforge Canada ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our IT managed services.

We comply with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation.

Information We Collect

Personal Information You Provide

• Contact Information: Name, email address, company name
• Communication: Messages and inquiries sent through our contact forms

Information Automatically Collected

• Technical Data: IP address for spam protection, security, and first-party visit counts
• Usage Data (after you Accept): Page views, approximate location, clicks, scroll depth, and session recordings used to understand how the site is used

Cookies

When you first visit, we ask you to choose Accept or Essential only. We store that choice in a first-party cookie named df_consent for six months.

• Essential: The admin login session and Google reCAPTCHA on forms. These keep the site secure and working. Choosing Essential only leaves analytics, advertising, and heatmap tools off.
• Optional (loaded only after Accept): Google Analytics 4, Google Ads, the OpenAI ads measurement pixel, and Microsoft Clarity. We also set a first-party cookie named df_sid for 30 minutes of idle time so page views in one visit can be tied together in our own logs. That cookie stays on this site and is not sent to Microsoft or Google.

If you choose Essential only, we do not load those optional tools and we do not set df_sid. You can change your choice later by clearing cookies for this site and visiting again.

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Providing IT managed services, support, and consulting
• Communication: Responding to inquiries, providing quotes, and customer support
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Security: Protecting against fraud and unauthorized access

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only when:

• Legal Requirements: Required by Canadian law or court order
• Consent: You have given explicit consent for specific sharing

Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Personal information stored on protected database servers

Third-Party Services

These services run as part of the site:

• Google reCAPTCHA Enterprise: Spam protection on forms. This is essential and loads without the cookie banner.

These services load only after you click Accept:

• Microsoft Clarity: Click and scroll heatmaps and session recordings. Data is stored and processed by Microsoft in Azure data centers in the United States. Form contents are masked in recordings so typed values (names, emails, messages, and pricing answers) are not sent to Microsoft.
• Google Analytics 4: Page-view and usage measurement.
• Google Ads: Advertising measurement and conversion tracking.
• OpenAI ads measurement pixel: Measurement for ChatGPT ads.

Each of those companies has its own privacy policy. Clarity recordings are typically kept for about 30 days (longer if marked as a favorite or included in Microsoft’s sample).

Your Privacy Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Complaint: File a complaint with the Privacy Commissioner of Canada

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Provide ongoing services and support

When personal information is no longer needed, we securely delete or anonymize it.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending email notifications for significant changes (if you've provided your email)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.