IT Support Services for Burlington, Hamilton & the GTA
Hands-on IT support for businesses that care about security, uptime, and getting real help when it matters. We've been serving the region for 30 years.
Fast phone pickup and quick resolution—fewer callbacks.
What You Can Expect
We run our helpdesk by these numbers. No spin—just what we aim for and what our clients see.
When you call, we answer. Phone answer time (First Response Time) is under 30 seconds; email response is within 15 minutes. For critical issues we start work immediately and typically resolve them within 30 minutes. Our first-call resolution (FCR) runs at 95% or higher—most issues are fixed on the first contact, so you're not calling back about the same problem.
We track system uptime at 99.99% average yearly. We've been serving Burlington, Hamilton, and the GTA for over 30 years, and we're based locally so you can visit and meet the team.
- Phone answer: under 30 seconds
- Email response: within 15 minutes
- Critical issues: we start immediately; typically resolved within 30 minutes
- First-call resolution (FCR): 95% or higher
- System uptime: 99.99% average yearly
- Years of Service: 30+ years in the region
- Location: Burlington & Hamilton based
What Our IT Support Services Include
Helpdesk, monitoring, and security—one team.
"When you call Dataforge, you speak to a real person. You don't need to submit a ticket and wait for a callback."
"We pick up the phone, usually within minutes."
Helpdesk & Support
When you call, you speak to a real person. We pick up the phone in under 30 seconds. For critical issues we start work immediately. We resolve 95%+ of issues on first contact so you don't have to call back. No ticket queue—our team is small and experienced. If something serious happens, the whole team is involved, including the owner and president.
Proactive Monitoring
We focus on preventing problems before they hit your business. Systems are patched daily. Security and backup reports are reviewed continuously. Everything we deploy is monitored in real time. We document environments and processes so nothing depends on one person's memory. Details are on our Managed IT services and disaster recovery pages.
Cybersecurity
Security isn't an add-on for us—it's built into how we operate. We track and respond to security advisories and emerging threats. We use strong security tooling; you can read more on our Security and Sophos Consulting pages.
Built for Local Businesses
We work with organizations of all sizes—from small offices with five users to national companies with hundreds of employees. Smaller environments are often very stable once set up properly, and we're happy to support them long-term. Larger organizations benefit from our structure, monitoring, and security focus.
"If something serious happens, the entire team is involved, including the owner and president of the company."
We've worked with clients for over 30 years. Customers stay because we provide excellent service at a below-average cost.
"At the core of everything we do is a simple principle: we make decisions as if we were in the customer's position. That makes it much easier to do the right thing."
Whether you're in manufacturing, construction, professional services, or non-profit, we work as part of your team.
Backups and Recovery
We control and monitor your backup data. Backups are monitored, tested, and retained by us—and we recover from outages faster than most.
"We do not rely on unknown third-party backup providers."
Critical data gets air-gapped protection, and we keep hardware on hand for fast replacement when failures occur. For the details—tape, config backups, and how we do it—see our Disaster Recovery, Storage, and Veeam Cloud Provider pages.
Trust and Locality
Owning and operating our own infrastructure means fewer people and systems in the trust chain. Keeping systems, data, and credentials under the control of a local, known team reduces exposure and increases accountability.
"Customers can visit us, meet the people responsible for their systems, and know exactly where their data lives."
Same team, same place—see our Managed IT services page.
What Clients Say
Clients note our response time and proactive support.
Dataforge partners with you providing services optimized for you. Their response time has been excellent and they have also been very proactive in flagging threats or issues before we detected or were impacted. They consistently proposed cost savings and service improvements as they became available. They offer comprehensive coverage of services and support. They will tell you if something is out of their scope and will often recommend a trusted company that can assist.
Frequently Asked Questions
A user that can't work is a critical issue. We typically resolve it within 30 minutes or less. Waiting days for user issues is not acceptable. Users are critical.
Yes. When you call Dataforge, you speak to a real person. You don't need to submit a ticket and wait for a callback. We pick up the phone in under 30 seconds.
Most issues are resolved on first contact. We prioritize fixing it right the first time, so you rarely have to call back about the same ticket. Our first-call resolution rate is 95% or higher.
All customer backup data is stored and controlled by Dataforge. We do not rely on unknown third-party backup providers. Backups are monitored, tested, and retained under our control. For details on how we do it, see our Disaster Recovery and Storage pages.
Yes. You can visit us, meet the people responsible for your systems, and know exactly where your data lives and who supports your staff. We're local—Burlington and Hamilton based.
We patch systems daily. Security and backup reports are reviewed continuously. Everything we deploy is monitored in real time. We document environments and processes so nothing depends on one person's memory.
If something serious happens, the entire team is involved, including the owner and president of the company. There are no silos—we're a small, close-knit team.
We provide excellent service at a below-average cost. We're organized, efficient, and easy to work with. Our service levels are rooted in how we staff, operate, and prioritize customers—not something competitors can easily copy.
Most of the companies that come to us are already dealing with problems: slow response times, unreliable MSPs, or critical issues that take days instead of minutes. We treat all user related issues as critical and typically resolve them within 30 minutes or less. We're happy to talk about what you need.
We keep our own inventory of critical hardware so we can deploy replacements quickly. With configuration backups and documentation, we recover from outages faster than most providers. For details, see our Disaster Recovery and Storage pages.
Ready for IT Support Services That Feel Like Part of Your Team?
We make decisions as if we were in your position. Talk to us about your needs—no charge. We'll help you figure out what you need.