TruckMate Support & Implementation
We have more than 20 years of experience keeping TruckMate running for transport companies across Canada. We help you sort out the infrastructure, integrations, and day-to-day support so trucks keep moving.
Schedule a TruckMate Environment ReviewWhat is TruckMate?
TruckMate is a comprehensive transportation management system (TMS) designed specifically for trucking companies, freight brokers, and logistics providers. It was built for real-world transport operations, not adapted from a generic ERP, and continues to run core fleets across North America decades after its introduction.
"TruckMate isn't a generic ERP that's been forced into trucking. It was designed specifically for transport operations."
TruckMate integrates dispatch, billing, and accounting into a single operational platform. It supports driver communication, cross-border workflows with US and Canadian agencies, and integrates with document scanning and document management systems to handle the heavy paperwork burden of transportation.
Visit TruckMate Website Also see: TMW Systems
Dispatch & Load Management
Powerful dispatch tools with load optimization, route planning, driver assignment, and real-time tracking for efficient fleet operations and customer visibility.
Billing & Accounting
Automated invoicing, EDI billing, accounts receivable/payable, financial reporting, and complete integration with QuickBooks and other accounting systems.
Fleet & Asset Management
Complete fleet maintenance tracking, equipment management, preventive maintenance scheduling, IFTA/fuel tax reporting, and DOT compliance monitoring.
Driver & Safety Management
Driver settlement, safety tracking, HOS compliance, document management, driver scorecards, and mobile app integration for seamless communication.
Why TruckMate Still Matters in 2026
Many transport companies have run TruckMate for decades, and for good reason. Transportation was ahead of many other industries in IT long before it was obvious from the outside. Dispatch, billing, accounting, driver communication, and border systems have all had to work together in real time, under constant pressure. TruckMate was designed for that environment.
Our experience supporting TruckMate in real-world transport fleets matches this reality: when the surrounding infrastructure, integrations, and processes are solid, TruckMate remains a stable, reliable core system. When those pieces are weak, small issues can cascade into missed deliveries, trucks stuck at the border, and customer penalties.
Our TruckMate Services
We look after TruckMate implementation and support for transport companies day in and day out. From the initial install to ongoing support, we make sure dispatch, billing, and accounting keep working the way your operation needs.
Implementation & Deployment
We get TruckMate installed and running the way you need it: servers, database, and network set up so dispatch, billing, and accounting can go live. We handle the technical side so your team can focus on the operation.
System Integration
We connect TruckMate to your EDI partners, fuel cards, GPS/ELD, accounting software, load boards, and customer portals so dispatch and billing are working from the same data.
24/7 Technical Support
When something breaks, you get a person on the phone. We fix most issues remotely; when it's urgent we move quickly so trucks aren't stuck waiting on IT.
Infrastructure Management
We handle servers, databases, backups, and monitoring so TruckMate stays up. When things go wrong we're the ones fixing them so you're not left waiting.
Upgrades & Patching
We handle updates, version upgrades, and security patches—including testing and rollout—so your system stays current without surprise downtime.
Consulting & Optimization
We sit down with your team, look at how you're using TruckMate today, clean up the rough spots, and build the reports you actually use—then help stabilize and tune the environment around it.
Where TruckMate Environments Usually Go Wrong
"Most issues don't come from TruckMate itself. They come from the ecosystem around it."
Most serious issues we see do not come from TruckMate itself. They come from the ecosystem around it: integrations, infrastructure, and operational processes. Examples include:
- Complex integrations with document management systems and cross-border services that make upgrades difficult.
- EDI and MQ connections to US and Canadian border agencies where middleware dependencies are poorly understood until something breaks.
- Missed SSL certificate renewals for border agencies that cause MQ connections to fail and trucks to get stuck at the border.
- Single points of failure in on-premise servers, storage, or internet connectivity that turn small issues into multi-hour outages.
"Transportation runs on tight margins and tight timelines. When systems go down, trucks don't just stop moving on a screen; they get stuck at the border."
Downtime in transportation is not just inconvenient. It can cascade into missed deliveries, trucks stuck at the border, disrupted supply chains, and customer penalties. Avoiding unnecessary costs and downtime requires understanding both the technical details and the operational processes involved.
How We Stabilize and Support TruckMate
There is no one-size-fits-all approach to TruckMate. Every transport company operates differently. Our approach is based on long-term, real-world experience supporting TruckMate in transport fleets:
- Assess how TruckMate is used today, which integrations are critical, and where issues and downtime occur.
- Document all dependencies, including local IT providers, TruckMate (Trimble/TMW) support, border and EDI contacts, and third-party services.
- Design highly available infrastructure using modern platforms such as Proxmox with Ceph, with appropriate backup and disaster recovery.
- Implement operational processes around SSL renewals, MQ and EDI connections, and backup internet connectivity to reduce unexpected outages.
- Support the environment with ongoing monitoring, upgrades, and optimization so trucks keep moving.
"Stable operations depend on good infrastructure, backup connectivity, solid documentation, and a capable team. A good team solves most problems in any business, and transportation is no exception."
After years of supporting TruckMate in real transport fleets, we see the same pattern: stable operations depend on good infrastructure, backup connectivity, solid documentation, and a capable team.
Direct Border Connections Reduce Costs
Many transport companies use third-party providers for border processing, which adds per-transaction fees and ongoing service costs. When we set up direct MQ connections to US and Canadian border agencies, you eliminate those middleman fees. The direct connection also gives you more control over the process and faster processing times, which matters when trucks are waiting at the border.
In-Depth Perspective on TruckMate in Transportation
For a deeper look at our real-world experience stabilizing and supporting TruckMate environments, read our detailed article:
Our Real-World Experience Supporting TruckMate in Transportation
Why Choose Dataforge for TruckMate?
Two decades of hands-on TruckMate work in Canada. We've deployed and supported it for a wide range of carriers and stay with you from go-live through maintenance and upgrades.
20+ Years Experience
Two decades of hands-on TruckMate work in Canada.
Proven Track Record
We've deployed and supported TruckMate for a wide range of carriers.
Comprehensive Support
We stay with you from go-live through maintenance and upgrades.
TruckMate FAQs
TruckMate has been a core system in transportation for decades and is still widely used in working transport fleets today. In our experience, stability depends less on the software itself and more on the infrastructure, integrations, and operational discipline around it. With the right environment and processes, TruckMate remains a strong long-term platform for transportation operations.
Yes. We routinely virtualize and modernize TruckMate environments, designing highly available infrastructure on platforms like Proxmox with Ceph. That lets you maintain and upgrade systems while trucks keep moving, and helps reduce downtime and unexpected outages.
Border-related downtime is usually caused by issues around integrations, SSL certificates, or MQ and EDI connections rather than TruckMate itself. We document all border and EDI dependencies, put clear processes in place for SSL renewals, and design resilient connectivity so that missed renewals or integration issues do not stop trucks at the border.
Most of our work is stabilizing, modernizing, and supporting existing TruckMate environments rather than replacing them. We start with a careful review of how TruckMate is used in your operation, identify points of failure and underestimated risks, and then help you stabilize and optimize the current system so trucks keep moving.
Yes. Many transport companies pay per-transaction fees to third-party providers for border processing. When we set up direct MQ connections to US and Canadian border agencies, you eliminate those middleman fees. The direct connection also gives you more control and faster processing times, which matters when trucks are waiting at the border.
Without internet access, dispatch stops, border processing stalls, and operations grind to a halt. That is why transport companies should invest in highly available infrastructure, reliable backups, and backup internet connections. We design redundant connectivity so one failure does not stop your operation.
SSL certificate renewals from border agencies are a commonly underestimated risk. If a renewal is missed, MQ can go down and trucks can get stuck at the border. We document all certificate expiration dates, set up automated reminders, and implement processes so renewals happen before they expire. While BorderConnect can be used as a fallback, it creates additional work during already stressful situations.
When problems occur, fast resolution depends on knowing who is responsible for what and who to contact. We document all dependencies, including local IT providers, TruckMate (Trimble/TMW) support, border and EDI contacts, and third-party services. No single party controls the entire system, and real resolution requires cooperation across organizations. Normally we are one of the first points of contact, so knowing who to bring in is essential. Our approach is to document as much as possible and build good relationships with everyone involved so we can assist effectively when issues arise.
Flexible Deployment Options
We support TruckMate deployment both on-premise and in the cloud, tailored to your transportation business requirements.
On-Premise Deployment
Full control over your TruckMate infrastructure with dedicated servers at your location. Ideal for organizations with specific security, compliance, or performance needs, and for fleets that depend on local availability during internet outages.
- Complete data control and security
- Custom hardware configuration
- No internet dependency for core operations
- Integration with existing infrastructure
Cloud Deployment
Cloud infrastructure for scalable, accessible, and fully managed TruckMate deployment. Ideal for distributed fleets, rapid implementation, and environments that benefit from managed high availability.
- Access from anywhere, any device
- Automatic updates and backups
- Scalable resources on demand
- Reduced IT infrastructure investment
Need help keeping TruckMate steady?
If you're fighting outages, border problems, or upgrade pain, we can help get the environment around TruckMate under control so it's there when you need it.
Talk to a TruckMate Specialist