At Dataforge we have been a managed service provider since before there was a term for it. We have been building and managing customer networks and computer systems for over 24 years now. Over this time, we have learned some key lessons that make us a better kind of managed service provider.
We run our customers’ business IT as if it was our own.
This is something we instil in all new hires at Dataforge. When we run the network and IT like we own the business, we instinctively make decisions that have your best interests at heart. It allows our team to start running on ‘feel’. If something doesn’t feel right about something, someone on our team will bring it to the group for discussion. We trust and leverage our instincts – our “spidey senses” if you will.
Learn our customers’ business and workflow.
Getting to work with a variety of customers from different industries helps us to deliver a better overall customer experience. Once we take on a new customer, our team tries their very best to get a greater understanding of what the users do on a day to day basis. This gives us a whole picture of how your business works and allows us to put in solutions and automation that will give you a competitive edge.
Understanding our customers’ frustration through listening.
Hearing our customers is what we do best. If someone mentions something on a call or in an email, our staff will bring this to the team. The team will discuss solutions and often debate them. We want to make sure the recommendations we put forward are rock solid. We also want the entire team to be aware of the issue and onboard with the solution.
Discuss decisions as a team.
When you become a customer with Dataforge you are supported by five working technicians and network administrators. We discuss major decisions as a group, and everyone has a chance to put in their thoughts. This gives our entire team information and direction with the IT decisions we make to ensure that you are getting the best possible setup and solution for any given issue. Your business has a well-informed team that is working in your best interest – not just one technical agent.
Manual checks for everything.
One thing that truly sets us apart as a better managed service provider is that we perform manual checks on all our automated systems. When it comes to your business, we can’t assume everything is working – someone must check that regularly. Every morning, a real person checks your backup reports. If one of our monitoring probes detects an issue, it goes to a shared mailbox that everyone can see. We even check cloud systems monthly to ensure that everything is working as it should. If something happens with your business, it’s our job to ensure we know about it.
We have an open dialog with our customers.
Long gone are the days when managed service providers dictate to their customers. We constantly talk to our customers and ask for input, because we know no one knows your business and its processes better than you and your managers. We can’t make well informed decisions about your business without talking to the main driver of the business on an ongoing basis.
We want to be different!
The main difference with us as a company is that we want to be different. We want to answer your emails and pick up the phone when you call. We have found better success when we partner with our customers. We don’t want to be the company you call when your computers break, but rather your outsourced IT team. We want to be involved in your projects. We want to create budgetary predictions for you. We also want to have a good time working with you and provide you with a rock-solid business IT experience.
We genuinely want your business.
If you are looking for IT managed services, computer help or even just a second option, please give us a call at 905-632-9918
